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I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over
$1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had only paid 3 years
of, at the amount of over $2100. I feel this should be canceled in 30 days as I was told would happen with the first agent I spoke with through my app chat. The supervisor over customer loyalty said I could pay $800 and be good. As a company they are way more expensive than any other monitoring service that can do exactly what they have done. I will never recommend or use vivint again for home monitoring. I have paid faithfully every month for 3 years and I got a wall monitor and a doorbell camera and a few window sensors, they used most of the old sensors that were in my home at install. I have paid over 60 a month for 3 years over $2100 and somehow figure I still owe $1500 more to buy out you my contract. This company is ripping people off with that service and cost. I will also be making a formal complaint to the BBB about this. I have the messages the agent sent me saying I needed to send and email and call to confirm and my account would be canceled with in 30 days, not one time mentioning me owing any amount or having to buy out any contract.